DELIVERIES & EXCHANGES

 

FREE SHIPPING & RETURNS*

Spain (*), Netherlands, Belgium & Portugal 

Free Shipping & Returns on all orders >50€. For orders under 50€: shipping fee is 4,5€ for Península, Baleares, Belgium and Portugal

(*) Canary Islands, Ceuta & Melilla

Free Shipping & Returns on all orders >70€. For orders under 70€: shipping is 10€ for Canary Islands, and 12€ for Ceuta & Melilla.

Rest of the World

Free Standard Shipping & Returns on all orders >120€. For orders under 120€: shipping is 16€ for Europe, and 25€ for the rest of the world.

Free Express Shipping & Returns on all orders >200€

Rest of the World Shipping Options:

- Deutsche Post Global Mail: Free International shipping on all orders over 120€. For orders under 120€, shipping fee is 16€ for Europe and 25€ for the rest of the world.

- DHL Express: Free International shipping on all orders over 200€. For orders under 200€, shipping fee will vary depending on your country.

  

DO I HAVE TO PAY CUSTOMS DUTIES AND IMPORT CHARGES?

 - All orders from within the European Union will not incur any custom duties or import charges, except:

  • Canarias: Orders accepted from Canarias are subject to IGIC. Once your items are in Canarias, local authorities will contact you by telephone and they will let you know the cost of the IGIC. We are unable to advise the amount, as it changes depending on the purchase value.
  • Ceuta & Melilla: Orders accepted from Ceuta y Melilla are subject to IPSI. Once your items are in Ceuta or Melilla, local authorities will contact you by telephone and they will let you know the cost of the IPSI. We are unable to advise the amount, as it changes depending on the purchase value. 

- Orders accepted from all other countries outside of the European Union, are subject to local authority import taxes and customs duties. The amount of these fees is established by the local authorities in each country and must be paid before your order is delivered. Once your order arrives to Customs, local authorities will contact you by telephone to inform you about the exact amount.

 

HOW DO I RETURN A GARMENT?

We offer National and International free return shipping.

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 90 days (yes, 90!) from the date you received to request an exchange or return. Garments must be returned unworn and with all original labels attached.

Simply fill-in the return form supplied with your order and send us an email to orders@believeathletics.com to arrange a collection.

In Spain, Portugal, Netherlands & Belgium we will cover transportation costs for the first exchange or refund, any additional costs incurred will be charged.

 

WHICH COUNTRIES DO YOU DELIVER TO?

We deliver Worldwide.

 If you are having problems, or your country is not listed, please contact us at hola@believeathletics.com and we’ll try our best to sort it out.

 

WHICH COURIERS DO YOU USE?

Spain & Portugal :

Correos Express will take care of your order, delivering it at home or any place you specify.

Netherlands & Belgium :

DHL & DPD.

Rest of the World:

You can choose the option you prefer:

     - DHL Express

     - Deutsche Post Global Mail

 

CAN I TRACK THE STATUS OF MY ORDER?

Of course! Under "My Account" you can view the status of your order by entering in "Order History and Details”.

Once your package leaves our premises, you can monitor it as follows: 

- Spain, Netherlands & Belgium:

   You will receive an email with to inform you your item has been shipped. 

- Rest of the countries:

   - All packages shipped by DHL Express are provided with a tracking number. We will send you an email with all the relevant information.

   - Orders shipped via Deutsche Post Global Mail are not provided with a tracking number.

 

HOW LONG IS THE DELIVERY?

After placing your order, you’ll receive an "Order Confirmation" email. Once your package is ready, you’ll receive an email for "Shipping Confirmation".

- Spain & Portugal:

Shipments to Mainland Spain and Balearic Islands have a delivery time of 24 to 48 hours

Portugal: 48-72 hours

Canary Islands: 7 days

Ceuta and Melilla: 48 hours

- Netherlands & Belgium:

1-3 days

- Rest of the world:

   - If you choose the DHL Express Option, you'll get your order in 48-72 hours

   - By Deutsche Post Global Mail your order will arrive within 5-7 days.

 

CAN I CHANGE MY ORDER AFTER IT’S PLACED?

We’ll do our best to change or extend your order in case it hasn’t left our premises. To do so, you must send an email to orders@believeathletics.com  and make the changes you specify.

  

WHAT SHOULD I DO IF I GET A DEFECTIVE ITEM?

We carefully check each of our garments, but if something went wrong, please contact us via whatsapp at +34 660 373 779 or via email at orders@believeathletics.com . We’ll pick your order at no extra cost and exchange it or reimburse you.