Help Program Rewards
WELCOME TO OUR PROGRAM AT REWARDS!
This is our way of showing you how much we appreciate you being part of this community that grows every day and believes in a more sustainable and conscious way of understanding fashion.
BASIC QUESTIONS
How do I access the program? The quickest way is to use the link at the bottom left of the web page. You can also go to the top menu "LOYALTY/ MY PANEL" and from there access your personalized page.
How do I join? Create an account on Believe to start earning Rewards now. Just for creating your account you get 100 Ohmms.
What if I am already a customer of Believe? If you already have an account with BELIEVE your subscription is automatic. We have loaded your account with a balance of 100 Ohmms so you can start enjoying your checks right away!
How do I earn Rewards Ohmm? It couldn't be easier! - You can earn Rewards by registering: 100 Ohmms; Recommending us to your friends: 200 Ohmms; Following us on Instagram: 50 Ohmms; Making purchases: 1 Ohmm per € of purchase. For more details select the "EARN OHMMs" tab in your Rewards program dashboard.
Where can I see my Rewards? Go to "TRUST/ MY PANEL" and you will be able to see your Rewards in the top left bar of the program panel.
How can I redeem my Rewards for items? Super easy - Select the "Redeem Your Ohmms " tab. Here you will see all the available compensation levels. If you have enough Ohmms you can redeem them for checks and use them at checkout.
Is there a limit to the amount of Rewards I can earn? No! The more you buy and the more you share with your friends, the more Rewards and checks you will earn.
Can I use my Rewards during checkout? Not directly: you must exchange your Rewards for a check, which can then be used during the payment process.
My check does not work. If your current purchase already has a discount applied to it (for example a combo), your check will not be valid. Checks can only be used on purchases that do not have a discount applied. But don't worry, that purchase will accumulate even more Rewards, which you can exchange for a higher value check on your next purchase.
How can I share my referral URL for me and my friends to earn 10 Euro discounts ? It won't even take 10 seconds! - To share it simply go to "TRUST/ MY PANEL" select the "INVITE YOUR FRIENDS" tab and select how you want to invite them. If you select email just put their addresses; if by Whastapp just put their numbers, we will add the link for you.
Where can I share my referral URL? You have a unique, personalized referral URL that you can share as and where you see fit, except for deal or coupon sites - we love to see our girls share their links on their blogs or social profiles!
Where is my referral URL? Select the "INVITE YOUR FRIENDS" tab of MY PANEL, and you will see it at the bottom. It's a link that starts with "https://...."
Do my friends need to make a minimum purchase? Your friends need to make a minimum purchase of 10€ to apply their check, but if their first purchase is less than 49€ (after applying their 10€ discount) unfortunately you will not receive any check.
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QUESTIONS FOR THE MOST "PRO" - Those that arise when you are already an advanced user.
Can I use more than one check on my purchase? No, the system only accepts one discount check per purchase.
I have a combo but I prefer to use my check, what do I do? If you have a combo on your cart and you prefer to use your check instead of the combo, we recommend that you make two separate purchases.
What do the "approved", "pending" and "cancelled" statuses in My Checks mean? Approved: You have earned these Rewards and can redeem them for vouchers right now. Pending: Don't suffer, these Rewards must be verified before you can redeem them. This usually applies to your purchases and those of your friends. It takes 30 days for Rewards to be approved. Cancelled: these Rewards will not be added to your account. For example, this will happen if you return a purchase (the Rewards will change from pending to cancelled).
What happens if a friend I refer cancels or returns their order? Unfortunately, the pending Rewards will be 'cancelled' and removed from your account.
Why has my account balance gone down? It can happen! The reason is that you, or someone you recommended returned or cancelled their purchase.
I redeemed my Rewards for checks but didn't use them and now my Rewards is gone! Don't panic! If you haven't used it, your check is still there. You can see it on the redeem your Ohmms tab, copy the code from your check at any time and use it during the checkout process.
I finished an activity but I didn't win Rewards! Take a deep breath... Ohmm. Sometimes, it may take us a few minutes to process your activity and provide you with your Rewards.
Horror, I already exchanged my Rewards for a check I didn't use and now that I have more Rewards I would like to exchange it for a check of more value! Write to us at [email protected] and we'll try to solve it quickly.
How do I unsubscribe from the program? If you no longer wish to win Rewards, contact us at [email protected] and request to be removed from the program. By doing so, you will lose any points you have accumulated.
What if I leave and decide to rejoin? We'd love to have you back! Just contact us and we'll re-enroll you. Unfortunately, your Rewards total will start from zero. (Think twice before you go!)
Where can I send my questions, concerns or congratulations? We always love to hear from you. Just send us an email to. [email protected]
