Frequently Asked Questions

IN-STORE PURCHASE

DO YOU HAVE A PHYSICAL STORE?
You can buy our products in the following Rewards of sale

PRODUCTS

WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PICTURES?
Yes, you will.

I'M NOT SURE OF MY SIZE OR WHICH MODEL WILL FIT ME BETTER, WHAT DO I DO?
You have a size simulator on each product page, we invite you to try it, the simulator will tell you the most appropriate size for that product according to your characteristics. If you have any doubts you will also see a general size guide on each page.  

WHAT IF I DON'T LIKE IT AND I WANT TO RETURN IT?
Don't worry, you have 60 days to return your order and receive a refund. The return is free and easy, you just have to request it in the returns portal that you will find in the footer.

WHAT IF I HAVE THE WRONG SIZE?
Don't worry, you have 60 days to exchange your order for free. SYou just have to request it in the returns and exchanges portal at the bottom of the page.

HOW DO PRE-ORDER ITEMS WORK?
If an item is out of stock and we plan to receive more stock, you will be given the option to place a pre-order. In all pre-orders we usually indicate on the same product page and before making the purchase, what is the expected delivery date. Once you have placed your order you will receive an informative email with all the details.

THE PRODUCT I WANT TO BUY IS OUT OF STOCK
If the item you wish to purchase is out of stock, we recommend that you go to the product page, select your size and request the "Notify me when available" option. Either if we restock the item, or if we receive a unit from an exchange or a return, you will receive an email informing you about the availability of that product.

If you do not find the option "Notify me when available" in the product sheet, it means that the item is out of stock and we do not plan to restock it or receive any new units.

WHAT IS THE MAIN COMPONENT OF THE FABRICS YOU USE?
Most of our products are made of polyamide. The use of polyamide (versus polyester) provides unique properties, such as increased resistance to odor, a softer feel and greater durability.

The polyamide used in the creation of our fabrics consumes an extraordinarily lower amount of water than cotton garments: 10 liters of water per legging from Believe compared to 2,400 liters of water in a traditional cotton T-shirt.

In addition, we also contribute to the reduction of water and energy consumption by creating garments with antimicrobial technology that do not require frequent laundering.

PRODUCTION AND MANUFACTURING

EUROPEAN PRODUCTION
Fair and environmentally friendly production in Europe is of vital importance to us! We take the quality of our products and the ethical principles of our manufacturers very seriously and strive to achieve the highest standards. We only work with companies with whom we have a personal relationship and who share our standards and the same Rewards views on quality. Most of our products are manufactured in the Iberian Peninsula and a small part in Asia. All our suppliers have prestigious international certifications such as GOTS, BCI, Global Sustainability, BSCI, Global Recycled Standard and Oeko-Tex among others, which ensure decent working conditions, sustainable production, use of the highest quality textiles, certified recycled materials and reduction of water consumption in manufacturing processes.

ARE YOU SUSTAINABLE?
Since its inception, Believe Athletics has been committed to building a sustainable future and respecting the environment. You can find more information here.

HOW ARE YOUR FABRICS PRODUCED?
We care about the environment. All our fabric factories are Oeko-Tex certified. Our production is made with recycled fabrics and all garments are certified accordingly.

ARE THERE MINORS IN YOUR FACTORIES?
Of course NOT! UNICEF estimates that 150 million children worldwide are part of the production chain.
We will not be part of that. We care about people, our entire production chain is free of child labor and we make sure that everyone involved in our supply chain works under fair and remunerated conditions. 99% of our fabrics come from Spain and Italy, and our manufacturing takes place in Portugal. What about the remaining 1%? We only work with carefully selected suppliers who are certified to SA8000, ISO 9001 standards and have passed strict auditing processes.

WEB: PURCHASE AND PAYMENT METHODS

CAN I BUY WITHOUT REGISTERING?
Yes, you do not need to register, it is optional.

HOW TO RECOVER MY FORGOTTEN PASSWORD?
If you forgot your password, you can recover it in the My Account section, you will receive an email with a new one!

WHAT PAYMENT METHODS DO YOU ACCEPT ON THE WEBSITE?
Visa, PayPal, Ideal, Klarna, Apple Pay, American Express, MasterCard, Maestro, Bancontact, Visa Electron and Bank Transfer.

HOW DOES PAY IN 3 INSTALLMENTS WORK WITH KLARNA?
Pay in 3 will allow you to distribute the value of your purchase in 3 installments. Each payment will be automatically charged to the credit or debit card you registered at checkout. The first installment is charged when Believe Athletics confirms your order, followed by the second and third installments, which will be charged 30 and 60 days later, respectively. More info.

ORDERS

HOW DO I KNOW IF MY ORDER HAS BEEN PLACED CORRECTLY?
Once your order is completed, you will receive a confirmation email with all your order information. If you do not receive it or if you want to change anything in the shipping information, such as the address, please let us know as soon as possible by contacting us at [email protected].

I HAVE FINISHED MY PURCHASE, BUT I WANT TO ADD ONE MORE ITEM BEFORE MY ORDER IS SHIPPED
We can edit your order within 30 minutes of your purchase. Please contact us by email at. [email protected] indicating in the subject "ADD item to my order with order number #xxxxxxxxx". We will send you an email with a payment link so you can pay the difference of the cost of the new item.

I WANT TO CANCEL MY ORDER BEFORE IT IS SHIPPED
We can cancel your order during the first 30 minutes after your purchase . Please contact us by email at [email protected] indicating in the subject "CANCEL my order with number #xxxxxxxxx". If the order has not yet been prepared, we will be able to cancel it and refund you the full amount paid, including possible shipping costs. If the order has already been prepared the process to follow will be that of a conventional return and any possible shipping costs involved will not be refundable.

REWARDS OHMM AND DISCOUNT CODES

I EXCHANGED MY Rewards OHMM FOR A DISCOUNT CHECK BUT I WANT TO CANCEL IT AND KEEP ACCUMULATING
Please contact us at email [email protected] indicating in the subject line "CANCEL CHECK Rewards Ohmm" and we will return the Rewards so you can continue to accumulate.

CAN I USE MORE THAN ONE DISCOUNT CODE PER ORDER?
No. Only one discount code can be applied per order.

WHERE DO I APPLY MY DISCOUNT CODES?
Some of our promotions are automatically applied at the cart checkout. Others, such as the 10% discount code for first purchase, the discount codes from the redemption of your Rewards Ohmm and other promotional codes can be applied on the first page of the Check Out, in the "Gift Card or discount code" box, which you will find just below the list of products in your order.

CARE

HOW TO CARE FOR MY GARMENTS
To ensure that your clothes are kept in optimal condition, we recommend the following washing instructions:
  • Do not dry clean
  • Wash in the washing machine inside out
  • Maximum temperature 30 C
  • Handle with care
  • Do not use fabric softener
  • Do not use dryer
  • It is not necessary to iron any of our garments, but if you would like to do so, iron them inside out at low temperature.